Customer Service Policy

This customer service policy is formulated to standardize our service standards, clarify relevant service terms, and safeguard the legitimate rights and interests of all customers. It applies to all shopping behaviors and service interactions on our official website. We always adhere to the principle of customer first, and strive to provide standard, efficient and thoughtful services for every shopper who chooses our beauty products.

All orders placed on our platform will be processed and arranged for shipment within 1 to 3 days after successful payment and order confirmation. For all global destinations, the standard delivery time is uniformly set at 6 to 12 days. To accommodate different delivery demands, we also provide expedited delivery service for customers with urgent receiving needs.

In addition, we offer free shipping for all products across the entire store. No additional delivery fees will be charged for any order, allowing you to shop with greater cost-effectiveness and convenience.

United States Dollar (USD) is designated as the sole settlement currency for all transactions on our website. Our payment system is built with high security and simplicity, ensuring that every payment operation can be completed smoothly and safely. All settlement activities shall follow the unified currency standard of the platform.

We implement a flexible and customer-oriented return and refund mechanism. All products sold in our store support return application within 60 days. After your return request is approved, and the returned goods are received, inspected and verified by our team, we will complete the full refund process within 5 to 10 working days. We strictly follow the above rules to ensure your shopping experience is risk-free.

If you have any questions about products, orders, delivery, after-sales services or other related matters, please feel free to reach out to our customer service team. All contact information including our official email address is published on the Contact Us page of this website. Our professional customer service staff will reply to your messages and offer dedicated assistance in a timely manner.