Refund Policy

This Refund Policy clearly defines the standardized return and refund procedures, applicable conditions, and service rules for all orders placed on our official website. The policy is formulated to deliver transparent, fair, and customer-friendly after-sales services, ensuring a secure and satisfying shopping experience for all global customers. All product transactions on this platform are governed by the unified refund terms specified below.

General Return Eligibility

We support returns for all regular products purchased from our store within 60 days from the date of order delivery. To qualify for a return and refund, the products must remain unused, unopened, intact, and in original selling condition with all original packaging and accessories complete.
All facial makeup, eye and brow makeup, lip makeup, skincare items, and beauty tools sold on our website are eligible for return in accordance with this policy, subject to compliance with return conditions.

Standard Order & Shipping Terms

All orders will be processed and shipped within 1–3 days after confirmation. The uniform global delivery time is 6–12 days for all regions. We also provide expedited delivery services to meet urgent shipping needs.
All products in our store enjoy free shipping with no additional delivery fees for any order.

Refund Application & Processing Procedure

  1. Customers who meet the return conditions may submit a return application within the valid 60-day return period.
  2. All return applications will be reviewed and verified by our professional after-sales team.
  3. Once your return request is approved and we receive and inspect the returned items to confirm compliance with return standards, we will initiate the refund process.
  4. All refunds will be completed within 5–10 days after successful inspection and confirmation.

Currency Settlement

All refunds on our website are settled in USD (United States Dollar) uniformly. The refund amount will be calculated based on the actual payment amount of the original order, following the platform’s unified currency settlement standard.

Non-Refundable Circumstances

To standardize service management, refunds will not be granted under the following conditions:
  • Products that have been used, opened, damaged, altered, or lost original packaging and accessories.
  • Returns submitted after the 60-day valid return period.
  • Products damaged due to improper customer operation, artificial damage, or private disassembly.
  • Return applications that fail to pass official inspection and verification.

Service Support & Contact

If you have any questions regarding return eligibility, refund progress, policy inquiries, or after-sales issues, please contact our official customer service team. All official contact methods and email addresses are exclusively displayed on our Contact Us page. Our team will provide professional and timely assistance for all your after-sales inquiries.